Job Code: TFT-OTH-277
Position Type: Full Time
Department: Other
Location: Bangalore
CLIENT PROFILE
It is an empowerment service - they empower users with easy-to-understand insights about their health, thus helping them prevent and manage chronic diseases like diabetes, heart disease, high blood pressure etc. As the trusted wellness partner for many leading corporates, they have been helping thousands of customers, across 130 Indian cities, to make smart decisions about their health.
Role and Responsibilities
- Answer calls/ Emails/ Chat professionally to provide information about products, process and services.
- Handle customer escalations.
- Ensure the best standards in delighting the customer - understand the customer's needs and details, identify potential solutions, and take ownership for delighting the customer.
- Achieve best in class First-Time-Resolution rates and turnaround time for customer needs.
- Willing to walk the extra mile to deliver customer delight and best in world customer satisfaction scores.
Qualifications:
- Any graduate.
- 1-2 years relevant experience.
Skills:
- Strong empathy for customers.
- Solution seeker - find ways to address customer needs.
- Attention to detail, good listening skills and comprehension skills.
- Great communication skills - fluency in English and Hindi/Tamil/Telugu/Kannada
- Comfortable using technology like browsers, MS-Office, email etc.
Additional Notes
- Healthcare background is a added advantage.
CTC Range
3 to 3.5 LPA